Return Policy

Last update April 01, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked with fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@simplystride.com to obtain a Return Merchandise Authorization number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Simply Stride

Attn: Returns

RMA #

1500 North Wisconsin Street

Port Washington, WI 53074

United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund of exchange.

Please Note

-Sale Items are FINAL SALE and cannot be returned

-100% satisfaction guaranteed. If you are not satisfied for any reason with your purchase from Simply Stride we will happily refund you or help you find a pair of shoes that fits you best.

QUESTIONS

If you have any question concerning our return policy, please contact us at:

262-339-1879

Info@simplystride.com